Praia de Santos - Exclusive Villa recommends its guests to comply with the security measures implemented

by the Government of the Azores.

Find out all the information here :

 

"Clean & Safe"

Praia de Santos, Exclusive Villa, Açores subscribed to the letter of honor "Clean & Safe" where it undertakes to follow all recommendations applied to the accommodation sector within the scope of the Covid-19 coronavirus outbreak with the participation in specific training promoted by Turismo de Portugal and Tourism of the Azores.

For this reason, some services will be adapted to the new circumstances while maintaining our mission and values.

All changes to our service, as well as requests to our guests, have the sole interest of protecting public health.

Meet our contingency plan

(Internal Protocol) related to the Covid-19 outbreak:

  • Praia de Santos, Exclusive Villa is not responsable for providing health care to its guests if they detect the Covid 19 disease during their stay. The stay is valid for the period of the reservation. The unit is not responsible for the accommodation of infected people outside the reservation period.

  • Check-in :

  1. Guest Data: To avoid exchange of documentation. Information about your Citizen Card number or passport, date of birth and nationality will be requested via digital before your check-in time, by email, message or chat. You can also access it here!

  2. Baggage: Bleach solution disinfectant and alcohol disinfectant will be available at the entrance to the Guesthouse, as well as disposable papers to disinfect your luggage before it enters our unit.

  • Breakfast service:

  1. Occupancy: The breakfast room will be limited to occupying 5 tables at a time;

  2. Table service: Breakfast is served has a buffet in our main table.

  3. Appointment: Breakfast served at the table is made by appointment the day before. If you checked in the day before, you will be informed so that you can book your preferred time at an extended time from 8:00 am to 11:00 am.

  • Cleaning service:

  1. All bed linen and towels are replaced with each reservation.

  2. If your reservation exceeds 4 nights, the room cleaning service will be carried out every 4 days according to the legislation applied to our accommodation unit, unless requested by you.

  3. If your reservation exceeds 4 nights, the bath towels are replaced every 4 days according to the legislation applicable to our accommodation unit, unless requested by you.

  4. If your reservation exceeds 4 nights, the bed linen is replaced every 4 days according to the legislation applicable to our accommodation unit, unless requested by you.

  5. Handling and washing of bed linen and bath towels is carried out according to the recommendations indicated by the competent authorities.

  • Space:

  1. The use of the common bathroom located on the first floor will be forbidden to our guests. They must use the private bathroom in their room.

  2. Disinfection will be carried out in the common spaces, several times a day, of door handles, handrails and switches.

  3. In various areas of our space, hand sanitizing solution, paper cloth and trash can will be available.